ordering info
Please telephone your order on 0794 114 3763 or e-mail sales@fireplaceplus.co.uk and we will contact you.
We accept credit card payments in the form of Mastercard, Visa and Switch.
We also accept payment by post, either by cheque or postal order.
delivery details
Unless otherwise specified on the product page we aim to supply all fenders within 28 days from receipt of payment. Fireplace Surrounds and package deals as illustrated on the homepage of this website are manufactured by our parent company The Plaster Warehouse therefore please visit their website for details of delivery etc. at www.theplasterwarehouse.co.uk
Fender delivery is via courier and fenders will need to be signed for. Please note that if you sign for your fender 'received in good condition' and it later turns out to be damaged we cannot guarantee any refund. Therefore if the packaging shows any sign of damage whatsoever please sign for it 'received in damage condtion' as this is the only way we can claim on the courier's insurance.
Fender delivery price is typically £23.50 including vat to most areas of mainland UK excluding some parts of Scotland and Wales which is £29.38. There is an extra charge for deliveries in the London congestions area zone. Please note we do not deliver outside mainland UK.
Alternatively goods may be collected from our Sheffield factory or by our manufacturer based in the Midlands by prior arrangement (note we are mainly an on-line retail service and have few items on display).
returns/cancellations/damaged goods
Fireplace Plus will refund in full any product received damaged upon return of goods. However for courier deliveries including hearth fenders please first inspect the box before signing. If the box appears damaged in any way whatsoever then please sign as 'received in damaged condition' otherwise I cannot guarantee a refund.
If we supply you with an incorrect order we will replace with correct item(s) and credit your postage if we ask you to return them.
Please note that once a customer's fender has been manufactured we are unable to offer a refund as our fenders are made to order and we cannot re-sell them.